MittSverige Vatten & Avfall AB

The most important thing for us is having a clear overview of our need for maintenance. We together with Idus integrated our Maintenance system with EDP Future (Where our customers are located) and Geosecma (our GIS) in order to take care of both water and wastewater plants but also the pipelines. Thus we can manage work orders for both plants and pipelines in Idus. We have developed our standard operating procedures so that everything is done in the same manner. Earlier everything depended on which department that was involved or what system they used. Now, water, wastewater, the electrical department and pipeline works in the same manner. Even customer service staff are working in Idus.

We are currently 105 colleagues that work in Idus. Every work request is created in Idus, all internal work requests are submitted directly in the system and the external requests are submitted through the customer service center. Earlier we recieved the faults on the go and corrected them without reporting what was carried out. Then it was hard to know if there was need for any follow up-work to preent any additional faults. We have 12 000 objects in Idus maintenance system, but it’s increasing all the time. We collect 1 000 signals and we have 4 000 planned work orders and 25 000 completed work orders every year.